By default, all purchases processed through Multipass are considered non-refundable, but as the event host, you can offer refunds to your customers as a permanent or special case basis. You can access your Refund Request in your Event Dashboard.

Event Payments

Funding Refunds

Any amounts that have been paid out to your Stripe account that are refunded or returned via a dispute are not considered valid tickets and your paid out portion must be returned to Multipass so we can pay the customer. In the case that this results from a technical problem then Multipass will be responsible for any dispute fees. In the case of a host-approved refund or a canceled event, the event host will be responsible for any dispute fees. Stripe's fees are non-reversible and as we will pay back a customer their full purchase price then the responsible party will need to cover those as well.