Multipass uses Stripe, specifically Stripe Connect, as our payment processor.
For event sales
When you run events on Multipass, ticket money goes straight into your Stripe account at the time of sale, then on to your bank account. You control the money in Stripe just like money in any other account you own.
Running events as an organization? It's usually cleanest to connect a Stripe account just for that organization, so event sales stay separate from any promoter earnings.
For promoter payouts
Promoters connect their own Stripe account and are paid daily for the ticket commissions they earn.
Payout timing
Money in Stripe is sent to your bank on your Stripe payout schedule. In your organizer dashboard, Finance → Overview shows your balance, payout schedule, next payout date, and recent payouts, and Manage payout schedule lets you change it.
Stripe has fraud protections that can delay a brand-new account's very first payout. Make a small test purchase as soon as you set up your event to get things moving. Create a $1 ticket type, or set your main ticket to $1 just long enough to test, then switch it back. This only happens once per new Stripe account.
Event sale payouts
Event sales go to Stripe immediately, at the time of purchase. If you're paying promoters or sharing revenue, their share is withheld and you receive the rest. Multipass uses the withheld amount to pay promoters daily.
Connecting Stripe: organization vs. personal
All Stripe connections are managed under My Account → Payout Accounts. Click Connect to Stripe, then Choose where it applies.
Use a dedicated connection for each organization
We recommend every organization have its own Stripe connection if money is involved. It covers:
- Event sales
- Organization memberships
- Organization-level promotion of other organizers' events
When your organization promotes other events, they can appear on your organization's page and people can buy through you. The other event keeps most of the sale, and you get your promoter commission.
Use your personal connection for
- A one-off event that isn't tied to an organization
- Promoting someone's event with your own link
You need a working Stripe connection before you can join the promoter program.
Fees and taxes
Set sales tax, your card-processing fee handling, and any booking fee in your event's Settings → Tax & Fees.
Full fee details: Stripe, Payouts, Fees & Sales Tax.
Troubleshooting
Payouts are paused, or Stripe needs more information
Stripe lets you start quickly and finish some details later, but that information must be entered to keep payouts flowing. Watch your email for messages from Stripe.
If you used an existing Stripe account during setup, Stripe may ask for more, usually an SSN/EIN or verification through a website or social profile. Contact Stripe support with questions about verifying your account.