In general, all ticket sales are final. Refunds will be given only in the following scenarios:

• Technical problem with the site involving a charged card.
• At the discretion of an event host.
• If an event is fully cancelled.

Purchasing a ticket and then not attending an event is NOT grounds for a refund unless you approve it with the event host. Multipass does not approve refunds; an event's refund policy is at the discretion of the event host. 

If you are an event host on Multipass, review the information about Processing Refunds as an Event Host.

How to Request a Refund

I had a technical problem, I was charged and didn't receive my ticket

If you get billed and do not receive your tickets we will absolutely help you get your tickets or issue you a refund. Open a support ticket and we will review your issue as soon as possible.

At the discretion of an event host

Event producers may have chosen to not offer refunds. Refunds may be denied, or may be issued either as payment to your original credit card, or as a credit towards an event that the specific event producer has in the future.

Please contact your event host if you wish to request a refund. You must do this prior to the event, and no later than seven days after the event. The event host will either approve or decline a refund. Remember, tickets are sold as non-refundable and it will be at the event host's sole discretion to approve a refund or not.

Please log into your Multipass account to request a refund.

When an event is fully cancelled

Refunds may be given on tickets if an event is fully cancelled. If the event is rescheduled, but not fully  cancelled, then the event host has the discretion to transfer tickets to the new date or to issue refunds (or simply to not refund anything). Service fees paid to Multipass or as credit card fees are non-refundable.

In the case of a cancelled event, event hosts can contact you directly to discuss options, but you can also request a refund through your dashboard.