Welcome to Multipass! This guide walks you from a blank account to a published event that's ready to sell tickets. It takes about 15 minutes.
Before you start
Every event on Multipass is hosted under an organization — think of it as your "doing business as" name. It can be a venue, a collective, a company, or just "Jane Smith Presents." If you don't have one yet, you'll be prompted to create one during event creation, or you can set one up ahead of time from My Account → Organizations. Learn more in Set Up Your Organization.
Step 1: Start your event
- Log in and click Create Event (top right of any page, or from your Dashboard).
- Choose the organization the event belongs to and click Create Organization Event.
- Fill in the required basics:
- Event Name
- Currency
- Start date and Start Time (end date/time is optional)
- Timezone
- Optionally set a Total Available Ticket Count for the event — your overall capacity across all ticket types.
- Create your first ticket type right on this form (name, price, and an optional per-type ticket count), or choose Do not create your first ticket type to do it later.
- Click Continue.
That's it — your event exists! You'll land on your Event Dashboard, the control center for everything below.
Step 2: Your event is private until you publish
New events are not publicly listed. Until you publish, your event is reachable only by its direct links, shown on the Event Dashboard:
- A short link (multi.pa/XXXX)
- The full event URL
- Downloadable QR codes
This is perfect for previewing the buyer experience, sharing with your team, or running a soft launch. When you're ready for the world, click Publish event (or Publish on group and main page event under Next Steps). Your event will then appear on Multipass and on your organization's page.
Step 3: Connect Stripe so you can get paid
You can't sell paid tickets until a payout method is connected. From the Event Dashboard, follow the Set up Payout Link / Connect Stripe prompt (also under Finance → Manage Stripe). Stripe's setup happens on a single page — use their navigation, and don't hit your browser's back button or you'll have to start over.
Two tips from experience:
- Your very first Stripe payout takes about seven days (a one-time, anti-fraud measure on Stripe's side). After that, payouts run on a rolling two-business-day basis.
- Make a small test purchase as soon as Stripe is connected. It confirms everything works and starts the clock on that first payout. You can temporarily set a ticket to $1 for this.
For the full picture (fees, promoter payouts, tax), see Stripe, Payouts, Fees & Sales Tax.
Step 4: Round out your event page
From the Next Steps panel or the sidebar:
- Add Event Image (Event Details → Image)
-
Set up Slug/URL — a friendly address like
yourorg.multipass.com/yourevent - Add a Ticket Type — tiers, early bird, VIP, and more (see Ticket Types & Pricing)
- Add a description, location, doors-open time, and social links (see Customizing Your Event Page)
Step 5: Do a dry run
Before doors open for sales:
- Open your event's direct link in a private/incognito window to see exactly what buyers see.
- Make a small test purchase.
- Try scanning your own test ticket with the Multipass app (see Check-In, Scanning & Door Sales).
Quick reference: the Event Dashboard sidebar
- Event Details — name, dates, image, location, publishing, announcements
- Tickets — ticket types, guest list, comps, bundles, add-ons, counts, ticketing variations
- Orders — everyone who holds a ticket
- Marketing — promo codes, email/text sends, QR links
- Community Hub — the ticket-holders-only event chat
- Team — managers, sponsors, and lineup
- Box Office — check-in tools
- Finance — Stripe and refunds
- Reports — sales summaries, breakdowns, waivers, exports
- Promoters — let others sell for you, for a cut
- Settings — transfers, taxes, terms, duplicate/cancel/delete