Your money is your money. When you join Multipass you connect your own Stripe account; every ticket payment moves directly from the buyer to your Stripe. Multipass never holds, routes, or releases your funds.
Connecting Stripe
- For an organization (recommended for anything ongoing): org admin → Manage → Stripe Account, or follow the Connect Stripe prompt on any event.
- For your personal account (one-off events, individual promoters): My Account → Money/Payouts → Setup Stripe.
The connection happens on a single Stripe-hosted page — use Stripe's own navigation and don't press your browser's back button, or you'll start over. Stripe handles bank linking and identity checks. If Stripe later asks for more info (SSN/EIN, website verification), respond promptly or payouts can pause — watch your email.
We recommend a dedicated Stripe connection per organization; it keeps event revenue cleanly separated from personal promoter earnings.
When you get paid
- Ticket sales land in your Stripe account in real time, at the moment of purchase. Held back before payout to you: Multipass service fees, promoter cuts, and income-share amounts (those are paid out to their recipients daily).
- Stripe forwards funds to your bank per your Stripe settings — by default a rolling two-business-day schedule.
- Your very first Stripe payout takes about seven days (one-time fraud prevention on Stripe's side). Make a small test purchase as soon as your account connects — it verifies your setup and starts that clock. A temporary $1 ticket works great.
Fees
- Online sales: 5% + $1.50 per ticket, passed to the buyer at checkout — the price you set is what you keep.
- Memberships: 5%, no flat fee.
- Door sales via the app: flat $2.00 per ticket, including card processing.
- Buyers see the full fee breakdown ("Fees: … Total: …") before paying.
- No monthly fees, no contracts.
Sales tax
Multipass supports tax collection, but you must configure your rates — jurisdictions and exemptions vary too much to guess. Set this up under Settings → Tax & Fees in your event admin. Collected tax goes directly to your account with the rest of your money, and you're legally responsible for remitting anything you owe. Get this right before sales start!
Refunds, disputes, and clawbacks
Because money is paid out to you immediately, refunds have to flow back: amounts already paid to your Stripe for refunded or disputed tickets must be returned to Multipass so the customer can be repaid.
- Technical-problem refunds: Multipass covers dispute fees.
- Host-approved refunds or cancelled events: the host covers dispute fees. Stripe's processing fees are non-reversible, so the responsible party covers those too.
- If you cancel an event after promoters were paid their daily cuts, recovering that money is between you and them — they did the work, but you no longer have the revenue. Plan accordingly.
See Refunds, Cancellations & Transfers (Host Guide) for the operational side.
Multiple payout destinations
You can create additional Stripe connections and assign them as you see fit — per organization, per event, or for promoter earnings. Manage them under Money/Payouts.