The two-minute read before you head out.
Bring one of these
- Any QR code for your ticket: receipt page, emailed PDF, the website, the Multipass app, or printed
- Your linked Multipass card (tap or scan)
- Failing all that, many events can look you up by name at their discretion — have ID handy, especially if the event required names on tickets
Phone about to die? Print the PDF. Old school works.
Before you leave
- Check the address. Some events only reveal the exact location to ticket holders, or send it by email/text on the day — check the event page and your messages.
- Check doors time. The event page shows when doors open (it may differ from the start time).
- Check the event chat. If the event has a Community Hub, last-minute updates land there.
At the door
Staff will scan your QR or card — green check, you're in. A few events show a waiver at scan time; you'll sign right on the scanner's device with your finger.
Things that slow the line down (so you can avoid them):
- Screenshots of someone else's ticket that was since transferred — transferred tickets are voided and reissued, so only the newest QR works
- One QR for a group when tickets were issued individually — pull up all of them, or use the receipt PDF which contains every ticket
- Bright screens on max-cracked protectors — bump your brightness up and the scanner will thank you
Buying at the door
Many events sell at the door through Multipass — some accept cash, others take cards on the spot. If you were told "tickets at the door," that's this.
If something goes wrong
- "Ticket already used" — if you transferred your ticket and kept the old QR, that's expected; the recipient holds the valid one. Otherwise, talk to door staff — they can look up your order by name or email.
- Can't find your ticket — door staff can search by your name or email; your receipt email also has the PDF.
- Event questions (refunds for a cancelled show, re-entry policy, age limits) — the event host's contact info is on the event page and your receipt email.