Every event can offer as many ticket types as you like — general admission, VIP, early bird, member-only presales, pay-what-you-want, and more. This article covers everything on the Tickets → Ticket Types pages.
Add a ticket type
From your event admin, go to Tickets → Ticket Types and click the + (or Add a Ticket Type from the Dashboard's Next Steps). Give it a name, an optional description, and a price. Click Add Ticket Level to save. Free tickets are supported — free events cost you nothing on Multipass.
Pricing options
- Price — the face value. Multipass service fees are added at checkout and paid by the buyer, so the price you set is the amount you keep (see Stripe, Payouts, Fees & Sales Tax).
- Shopper chooses price — turn this on for pay-what-you-want tickets; the price field becomes the minimum accepted.
- Venue Booking Fee — optionally add a per-ticket venue fee.
- Shipping Cost — for physical tickets or merch-style fulfillment.
Control when and to whom tickets are available
- Show On Event Page — hide a ticket type entirely while you prepare it.
- Ticket Active After / Active Until dates — schedule availability windows (great for early-bird pricing that ends automatically).
- Presale Start date + Presale Password — run a password-protected presale before general availability.
- Ticket Level Password — lock a specific type behind a password at any time.
- Show ticket level to non-members, but block purchasing — tease member-only tickets to encourage membership signups (see Memberships & Followers).
- Promo-code-only tickets — hidden types can be unlocked by promo codes (see Promo Codes, Comps & Guest Lists).
Purchase limits
Under Purchase Limits, you can set:
- Maximum Count Available For Sale for the type
- Min / Max Count Per Individual Purchase (a minimum is handy for enforcing volume-discount bundles or table buys)
- Max Count Per Login Across Multiple Purchases (useful for members-only or high-demand events)
- Low ticket alert — display "only X left" urgency messaging at a threshold you choose
There's also an event-wide Max Ticket Count in Settings, and a total available count you may have set at event creation. The strictest limit wins.
Per-ticket information requirements
Tick any of these to collect details for each ticket at purchase:
- Each ticket requires a name - enables name-based check-in and printed guest lists
- Each ticket requires an email address
- Each ticket requires a phone number
IMPORTANT* this will required the selected information for EACH ticket. You will already collect the name, email & phone for the buyer. Selecting any of these options will slow down the checkout flow.
Other per-type toggles
- Ticket can be transferred — allow or block transfers for this type (e.g., make VIP or volunteer tickets non-transferable). You can also override per individual ticket later, and disable transfers event-wide in Settings.
- Allow Door Sales — make this type sellable at the door through the app (see Check-In, Scanning & Door Sales).
- Show on Interest List Form — include this type on your interest form if you use one.
- Discounts can be applied — control whether promo code discounts work on this type.
- Youth Ticket — requires additional information for each youth attendee; you can also require offsite contact info on youth waivers (Settings).
- Exclude from Income Share — leave this type out of any income share arrangement (see Promoters & Revenue Sharing).
Grouping, bundles, and add-ons
- Ticket Group Name — group related types under a heading on your event page.
- Ticket Bundles — sell multiple tickets together at a combined price. Start a bundle from the page where you edit a specific ticket type (link top right: Create Bundle); manage them under Tickets → Ticket Bundles.
- Add Ons — sell extras (parking, merch, upgrades) alongside tickets under Tickets → Add Ons.
Keeping an eye on inventory
Tickets → Ticket Counts shows live availability per type. Sales and holds update in real time; buyers' carts hold tickets for ten minutes, so brief "phantom" holds during busy on-sales are normal.