Modern Event Ticketing
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Search the Multipass knowledge base for answers to common questions
Answers to common questions about buying and managing tickets on Multipass.
Use the link the event shared, or browse Explore Events at multipass.com. Choose your tickets and quantity, click Get tickets, review your cart, and check out. Some events ask questions during checkout. When payment is complete, you have your tickets! Full walkthrough: How to Buy Tickets.
Log in, open the account menu (your name, top right), and go to My Account → Transactions.
Some tickets are only on sale before or after certain dates. Some have limited availability, and if there aren't enough left for your order, you'll be told. Once tickets are in your cart, you have 15 minutes to complete your purchase before they're released.
Generally, no. You can create an account during checkout, but guest checkout works fine. With a verified account, you can use the app and website to see your tickets and, if the event allows, transfer them. See Accounts, Guest Checkout & the Mobile App.
We use Stripe, a leader in payment security, to process payments. The page where you enter your card is hosted by Stripe.
You'll see a QR code for each ticket on your receipt page, and your tickets are emailed to you as a PDF. They're also under My Tickets when you log in, and in the Multipass app.
Log in and go to My Tickets → Transfers, click Start Transfer next to the event, enter the recipient's email, and choose the tickets. They don't need an account yet. Until they accept, you can cancel. Some events don't allow transfers, or only for certain ticket types, and events may turn transfers off shortly before the event. Details: Transferring & Sharing Tickets.
You'll get an email. Follow the link, log in (or create a free account with that email address), and accept. The original ticket is voided and a new one is issued to you, which prevents fraud.
The fastest way in is a QR code for your ticket: your receipt page, the PDF in your receipt email, My Tickets on the website, or the app. Some events can also look you up by name at their discretion. See Event Day: Getting In.
Refunds are at the discretion of each event host, which you'll see stated during checkout. See Request a Refund for a Purchase.
For questions about the event, contact the event host. Their contact info is in your receipt email, and they're listed under Hosted by on the event page. For problems with a charge or your tickets, contact Multipass support.
Before the draw, you go through checkout for the tickets you want. Your card is pre-authorized, not charged. At the draw, entries are put in random order and orders are filled while tickets last. If you're selected, your card is charged and tickets are issued, and either way you'll get an email. See Ticket Lotteries & Interest Lists.
Each organization has its own page on Multipass. If they offer memberships, click Become a Member there. Some organizations require membership to meet the legal requirements of a private event.
Click Memberships in the top navigation, or manage from the organization's page. See Memberships & Following (Member Guide).
Rarely, if tickets sell out before you finish checkout or your connection drops, you may see a pending pre-authorization. It isn't a charge, and no tickets were delivered. It drops off automatically within 5–7 days.
Answers to common questions about hosting on Multipass.
Money is deposited into your Stripe account in real time, at the moment of sale. Multipass service fees are held back, as are any amounts due to promoters or revenue-share partners. You control your Stripe account, and the money sent there is immediately yours.
Stripe pays out to your bank on your payout schedule. Check it, and your next payout date, under Finance → Overview in your organizer dashboard, and use Manage payout schedule to change it. Stripe may hold a brand-new account's first payout for a few extra days as a fraud-prevention step, so make a test purchase as soon as you connect. It confirms your setup and gets that first payout moving.
Multipass is free for organizers: no subscription, no monthly fees, no contracts. Online ticket sales carry a service fee of 5% + $1.50 per ticket, paid by the attendee. Memberships are 5%. Free events are free. You choose how card-processing fees are handled in each event's Settings → Tax & Fees. For door sales through the Multipass app, there's a flat fee of $2.00 per ticket, including card processing. Details: Stripe, Payouts, Fees & Sales Tax.
We support tax collection, but you set your rates, since jurisdictions and exemptions vary. Set them in each event's Settings → Tax & Fees (a ticket type can have its own rate). The money goes to your account, and you're responsible for anything you owe.
Yes, with Revenue Share (event Finance → Revenue Share). Name the people or organizations who receive a percentage or a fixed amount per ticket, paid to their own Stripe account as sales come in. If a ticket is refunded, the refund comes from the event's primary Stripe account, and reconciling with partners is up to you.
Make a free Multipass account, connect a Stripe payout account under My Account → Payout Accounts, then switch to Promoter at the top of the dashboard and click Find Events to Promote. Organizations can promote other events from Marketing → Promote Other Events, and those events appear on the organization's page. Either way, promoters get links that credit them for sales.
Yes! When a ticket sells, we hold back the promoter's share and pay promoters daily. You receive everything you're due without paying promoters yourself.
If you cancel an event and issue refunds, keep in mind your promoters have already been paid. Whether to try to recover that money is up to you. They did the work, but you no longer have the revenue. Multipass can't unwind it.
Our eternal gratitude… and money. With Earn with Multipass, you get 10% of our service fees on every ticket sold by organizers you refer, for as long as they use Multipass, paid daily. See Earn with Multipass (Referral Program).
Yes! Set an Event password under Event Details → Visibility. No information at all is shown unless the visitor enters the correct password.
Yes! Event Marketing → Links & QR has a link and QR code for each active multi-use promo code. It works just like the buyer typing in the code.
Yes. Paste a YouTube or Vimeo link into the video field under Event Details → General, and we'll take care of the rest.
The description has a full editor, so you can add headings, bold and italic text, colors, lists, links, images, and tables without writing HTML. Emojis work too.
Yes! Use Marketing → Website Embed. See Sell Tickets on Your Website.
Yes! Set On Sale After and On Sale Until on any ticket type. Promo codes can have date and quantity limits too.
We can absolutely do that. Offer any ticket types you want for each time slot. It's easy to set up one time slot and copy it to the next, or set up a full day and replicate it across days. Talk to us if you'd like a hand.
Not at this time. You can have tiered ticket types for levels of admission (general, VIP, balcony), but we don't currently support reserved seating.
Yes! Give a ticket type a Minimum Per Purchase to enforce the volume part, and show it publicly or unlock it with a promo code. Or create a promo code with a discount and a minimum per order, so it only applies when the minimum is met.
Set up a membership for your organization, ideally with a small fee. That gives you an audit trail showing each person has an established relationship with you. Make your events members-only, and cap tickets per account at one if your jurisdiction requires it. See Memberships & Followers.
Enter the location and turn on Only show the address after purchase (Event Details → Location). The public page shows the city, and ticket holders get the full address. Nothing to remember on event day. You can also email or text the location on the day, but that only works if you remember!
Yes! It keeps your reporting in one place. Turn on Allow door sales in your event's Finance → Payment Setup and choose which payment types you accept, or run cards through a Stripe card reader. In the Denver area? We have readers you can borrow.
Buyers can accept your terms at checkout. Since tickets can be transferred or bought in bulk, you can also require each ticket holder to sign your liability waiver (a finger squiggle) at scan time. Turn it on in event Settings → Terms & Policies, and track signatures under Attendees → Waivers. Check your local laws to make sure this meets your needs.
Choose whether each ticket type can be transferred (for example, make VIP or volunteer tickets non-transferable), or turn transfers off event-wide in Settings. Transfers are listed under Attendees → Transfers.
Email all ticket holders from your event's Marketing → Announce or Send Email. You can also text them through your own Twilio account, which takes some setup and verification, so don't wait until the last minute.
The app has four main sections:
Everything else is on our mobile-friendly website.
Cards are optional, but fun. Link one in the app and use it at the door of any Multipass event instead of individual ticket QR codes. Organizations can get custom-designed cards that reflect their brand. They still work at every Multipass event, and they're a great perk for paid memberships.
Our payment provider, Stripe, has rules about the types of businesses it serves. If you have questions, talk to us and we'll give you candid advice. Stripe is particular about adult businesses (details matter), and it works only with businesses that are legal at the federal level. Even where states have relaxed laws on certain substances, federally illegal activity likely runs afoul of Stripe's acceptable use policy.
Talk to us! We might already have what you need, and we're always looking to make things better. Use Send Feedback at the bottom of your dashboard or contact support. If a request will benefit the whole platform, there's no development charge. If you need something highly customized, we're happy to talk about contract work.
Our customer care team is here for you!
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